We deliver and collect hire gear from homes, hotels, holiday parks and Airbnbs, based on the distance from our warehouse in Papamoa Beach 3118. We deliver up to 30km away. 

If you're outside that range, please get in touch! We're happy to consider out-of-zone deliveries on request.

Delivery and collection pricing is based on distance from our warehouse in Papamoa Beach 3118:

• Up to 10km from our warehouse: delivery and pickup are free
• Up to 20km: $10
• Up to 30km: $20
• Over 30km: we don't deliver as standard, but get in touch to ask about an out-of-zone delivery

We will get in touch with the property managers or the air bnb hosts to organise drop off and pick up – leave it to us!

Always. Every item is thoroughly cleaned and sanitised between hires and safety-checked against NZ standards. If anything's not up to scratch, it doesn't go out.

We take photos of each item's condition when we drop it off, and again when we collect it, so we can compare the two. 

We take a refundable bond of $50 per booking, held as a pre-authorisation on your card rather than charged upfront. The bond covers any loss or damage to the equipment while it's in your care. 

We release the bond as soon as practicable after we collect the equipment and confirm it's in good condition, less any amount owed for loss or damage.  

Just let us know as soon as you can! 

To cancel, email us at [email protected] - the time we receive your email is treated as the time of cancellation. You can cancel for a full refund up to 2 days before your hire starts. After that, your refund depends on how much notice you give us:

• More than 2 days' notice: 100% refund
• 1 to 2 days' notice: 50% refund
• Less than 25 hours' notice, or a no-show: no refund

To change your booking (dates, times or items), just get in touch - we'll try to accommodate changes at no charge where possible, subject to availability and any price difference. 

You're responsible for the equipment from handover until we get it back, and normal use is expected and never charged. Beyond that:

• Damage: we'll charge the reasonable cost of repair, or replacement cost if it can't be safely repaired, and we'll always show you evidence (like photos and a quote or invoice) before charging.
• Lost or stolen: tell us straight away, and report theft to the Police. We may charge the replacement cost of the item.
• Heavily soiled (e.g. vomit, food, mud or stains needing more than our standard clean): we'll use your bond to cover the extra cleaning cost, up to the full bond amount.

Any amount owed is deducted from your bond first, or charged to the card used for the booking. If it's more than the bond, we'll invoice you for the difference.

If equipment isn't available for collection at the agreed time, you'll be charged the daily hire rate for each day or part day until we can collect it, plus any extra pickup costs.

Check our terms and conditions at checkout for more details or please reach out under 'contact us' - we are happy to help!